What shipping methods are offered?
We currently offer shipping through the United States Postal Service (USPS).
Keep in mind that we also only accept shipments, such as returns or exchanges, via USPS to our P.O. Box.
How can I contact Arcade Guns?
The best way to contact us is through email. You can ask us any questions you might have about our products and we will do our best to get you the answers you need. If you are experiencing trouble with one of our products or need an RMA number to perform a return or exchange please send us an email with the issues you are having. Messages are answered 7 days a week.
What warranty do I get on purchases?
We want to make sure that our customers are happy with their purchases. That is why we offer a One Year Warranty on all light gun products which covers defects in materials and workmanship under normal consumer use. Software products contain a 30 day exchange period where damaged/unreadable software can be exchanged for the exact same item. Your warranty starts from the original date of retail purchase. If at any time a defect arises please contact us so that we can make it right. On a case by case basis and at our discretion we will do one of the following: (a) repair the product using either new or refurbished parts, (b) replace the product with a new or refurbished product, or (c) refund the original purchase price.
This limited warranty only covers tangible components of a product which were not subjected to misuse, an accident, neglect, water damage, sun damage, fire or external damage, alterations made, or commercial use.
What is the return policy?
Products carry a 30 day return policy. There is a 10% restocking fee on all returned products. Buyers are responsible for paying shipping and handling charges.